Refund and Returns Policy

At klerenindia.com, we strive to provide a seamless shopping experience, and your satisfaction is our top priority. This Refund & Return Policy is designed to clarify the terms and conditions regarding returns and refunds for products purchased from our website. Please read this policy carefully to understand your rights and responsibilities when returning items to us.

7 Days Return Policy:

We offer a 7-day return policy from the date of delivery. If you are not entirely satisfied with your purchase, you may be eligible to return the product for a refund or exchange, subject to the conditions outlined below:

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

1. The product must be in its original condition, unused, and in the same packaging as received.
2. The product must be accompanied by the original invoice or proof of purchase.
3. Certain items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for specific return eligibility.

Initiating a Return:

To initiate a return, please follow these steps:

1. Log in to your klerenindia.com account and go to your order history.
2. Select the order containing the item you wish to return.
3. Follow the provided instructions to submit your return request, specifying the reason for the return.
4. Our customer service team will review your request and provide you with further instructions.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

Inspection and Refund:

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the product is approved for return, you can expect one of the following:

1. Refund: If you paid via credit card, debit card, or online banking, the refund will be processed to the original payment method. Please allow up to [X] business days for the refund to appear in your account, depending on your bank’s processing time.
2. Store Credit: If you prefer, we can provide you with store credit that can be used for future purchases on klerenindia.com.

Exceptions:

Please note that certain items may not be eligible for return or may have specific return conditions. These exceptions will be clearly mentioned in the product description.

Contact Us:

If you have any questions or concerns about our Refund & Return Policy, please reach out to our customer service team at [insert contact information].

This Refund & Return Policy was last updated on [insert date]. We reserve the right to modify or revise this policy at our discretion. It is your responsibility to check for updates periodically. By shopping with klerenindia.com, you acknowledge and accept the terms and conditions outlined in this policy.